24 October 2016 by Dr Holly Carter 0
During incidents involving mass decontamination, members of the public will respond both to the perceived threat (the possibility of being contaminated) and the way the threat is managed (actions taken by emergency responders). It is important for Emergency Responders to understand that the way an incident is managed will affect the way members of the public respond and, ultimately, whether decontamination is conducted effectively. A particular problem can be when ‘control’ management strategies (e.g. corralling people, withholding information etc.) are used. If responders attempt to forcibly control casualties, then they may perceive that responders are behaving in an unfair or illegitimate way. This in turn can lead to reduced public compliance, and even attempts to challenge responders’ authority.
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